Some of the lessons we learned from this work include: This top customer service book may even change how you look at people and how you act towards each individual. Learn how to make people like you and win them over to your way of thinking. He brings out the rules that we all know but don’t always act upon, and presents straightforward techniques to keep them in our attention. Dale Carnegie designed it for leaders and individuals who want to improve their communication skills. The author of this bestselling customer service book is a role model of self-improvement literature. How to Win Friends and Influence People by Dale Carnegie Here’s our list of best customer service books: TitleĬustomer Satisfaction is Worthless, Customer Loyalty is Pricelessĭan Steinman, Lincoln Murphy, and Nick Mehtaġ. They’re ordered based on their review scores starting from the highest score from the largest number of GoodReads reviewers. Who has the time to separate the wheat from the chaff?Įnjoy our selection of the 20 best customer service books we read and loved. Some are great customer service books, and others are just long pamphlets promoting the writer. If you type “customer service” into the search bar, you’ll get over 40,000 book results.
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